Frequently Asked Questions
Everything you need to know about bringing more greenery into your home.
How do you ensure my planters arrive without breaking?
We use eco-friendly, high-density protective packaging and double-walled corrugated boxes specifically designed for fragile ceramics and stoneware to ensure your items arrive in perfect condition.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. If your planter doesn't fit your space or style, you can return it for a full refund, provided it is in its original packaging and unused condition.
Do your planters come with drainage holes?
Most of our indoor planters feature built-in drainage holes and matching saucers. For those that do not, we specify 'cachepot' in the description, which is designed to hold a plastic nursery pot.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What materials are your planters made from?
Our collection includes a variety of high-quality materials including hand-glazed ceramic, lightweight fiberstone, sustainable terracotta, and reinforced concrete for both indoor and outdoor use.
Do you offer bulk discounts for interior designers?
Yes, we have a dedicated Trade Program for interior designers, landscapers, and architects. Please contact our support team with your business credentials to apply for professional pricing.