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Returns & Exchanges
At Planters, we want your greenery to thrive in its new home. If your purchase isn't a perfect fit, you can return your items within 30 days of delivery for a full refund or exchange.
1
Initiate Your Return
Visit our online portal and enter your order number and email address to start the process.
2
Pack with Care
Place your unused items in their original packaging to ensure they are protected during transit.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and securely fix it to the outside of your box.
4
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing